If you're unsure whether the request was genuine or not, check your eBay Messages as we will … If you did not pay using PayPal you can file a chargeback with your bank or Credit Card Company. Find the information and inspiration you need to start selling and grow your business on eBay. Click on either: Seller sent threatening or abusive messages or other. Thank you! Go to the Seller Information section at the top of the listing and select Contact Seller. To report a message, click the Report Message button on your Buyer-Seller Messages page, the Seller App, or the email you receive. Apparently ebay report income over 10,000 but someone at one stage suggested it's dropped to 5,000. You will most likely go back and forth. Click on either: Seller sent threatening or abusive messages or other. Can't seem to find it anywhere in the full or mobile version. i opened a case with ebay but it was going nowhere fast so i decided to sell the phone on and stated in the advert that it was damaged.case was closed, i sold the phone and .i got the same money so it wasnt to bad. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If you didn't get your item, you're covered under eBay Money Back Guarantee. Fill in additional comments; tell them your story and let them know they need to contact you (leave a phone number) or look at your messages. If you can't find a solution to your question, select Other, then select Contact the seller. Then he starts threatening me again about how I canceled without his consent and that the history of the messages "doesn't lie".. Keep your comments businesslike — just the facts, ma’am. Tip The seller sent me a message asking me to remove my feedback. Have tried on different listings and the same message come up. Find out more about our eligibility requirements for eBay Money Back Guarantee. We'll send your message to the member's eBay Messages inbox and their personal email address. I gave negative feedback, and stated it was not 14k. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. If your issue is that an item arrived faulty, damaged, different from the listing description, or didn’t arrive at all, don’t report the seller to us—use one of the buttons below instead: You should only report a seller if you think they’re violating our policies. Report a buyer - opens in new window or tab. If you don't see the same message there, the email is fake. If you file a report, make your message clear and concise by including everything that happened, but don’t editorialize. If you’ve bid on, bought from, or sold to the member, you can contact them through My eBay: Find the item in your Purchase History. Tip Sellers sometimes provide answers to commonly asked questions. Ebay reads the messages being sent between buyers and sellers and has some sort of filter/blockers. You should only report a seller if you think they’re violating our policies. If you do not escalate the dispute, the case closes after 20 days and you lose. Enter your search term to display live search results. Select the reason from the dropdown menu, then Continue. To report fraud to eBay, you generally need to have the user name as well as a reference number or any other information about the specific listing where the fraud has occurred. I was also told to report a buyer so that they can monitor a buyers purchasing patterns. On the next page, fill in any extra information, and select Send. Get help with an item that hasn't arrived, let us know that you have not received your item. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. We created policies to make sure eBay is a safe place to buy and sell. [4] Avoiding buying scams. If you received an inappropriate message from the seller and you report it, it is likely the seller will get some sort of warning or more likely nothing will happen unless the message is totally messed up. Sales Reports Plus offers additional features, such as viewing sales by category, selling format and ending time, as well as any unpaid item activity. Something went wrong. They put it on a machine that shows the metal content, and there was NO gold in the bracelet. Tip You can also report a buyer from the Resolution Centre - opens in new window or tab, or from your Sold Items list - opens in new window or tab, by finding the order, selecting More actions, and then choosing Report buyer. You can report a seller for different reasons. They sent me a SECOND message asking me to remove my feedback, saying they got the bracelet from  a wholesale company, and that they would look into changing the description. All you have to do is click on the link below: Hit report seller; Check on: The seller has violated one of eBay’s policies, click continue. There's a "Report" button on this Help page:   https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022    However, if you obtained your refund via the Item Not Received procedure, then you've already reported the seller. This is the message you receive after reporting a buyer. Report a Concern. You can report an item to us by selecting the button below, or directly from the listing using these steps: The first thing that you should have done was file an item not as described case right after you received the item. Report an item - opens in new window or tab. If you spotted an item that shouldn’t be listed on eBay, you don’t have to report the seller; just let us know by. If you're suspicious about an email that claims to be from eBay, sign in to My eBay and click the Messages tab. https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. Once they step in, they will most likely side with you and give you a refund. Eventually he came back and says (quoting from his message) "If you don't want to wait on eBay you can cancel the order. And if taxable then you need to deduct expenses, fees, postage etc. I asked for a refund, and the seller obliged. Whatever, you do during the case, don't close the case until you receive the item. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. D) Stripping the excitement of an Auction Site and replacing it with a Walmart-like BINatorium. I'm not paying $100 for shipping." To report a fake email, forward it as an attachment to [email protected] Copyright © 1995-2021 eBay Inc. All Rights Reserved. Members can send messages to each other through eBay. And for ebay messages, ... My biggest gripe is the returns policy, it ties your money up for weeks, eBay ALWAYS come out on the seller’s side, when I am the eBay customer and pay them! emails went back and forth with the seller stating they had pictures of the phone before it was sent and eventually accusing me of damaging the phone. It is just in the report section of PAYPAL. Type your message and select Send. But after i paid, the seller said that the advertised quantity was wrong (C$ 3.13 was for only one piece), and gave me refund. As a professional eBay seller, you might have already faced cases, where the buyer is the dishonest one. For example: They offer to sell you a listed item outside of eBay; They do not intend to complete the sale; They send threatening messages or use abusive or vulgar language; They published another member’s contact information; The seller gave you false contact information Here are a few examples of when to report a buyer: The buyer is demanding something that wasn’t offered in the original listing You believe the buyer is making a false claim You believe the buyer is misusing the eBay Money Back Guarantee or the returns system You need to keep any messages that may help you. After you open a case the seller is required to message you with a status. I kept the email proof. From there I was able to report the buyer. Can't seem to find it anywhere in the full or mobile version. My issue with the seller is that they still have listings up for the same bracelet, saying it is solid 14k. Use TAB key to navigate results. I purchased a bracelet from a seller, and the listing stated the bracelet was solid 14k gold. G) Unwanted ads within our listings. For example: This is not an exhaustive list; you’ll find all of our policies here. eBay makes it very difficult to report sellers, and I don't know which avenue to take. Organising your Messages inbox For general issues and inquiries, please contact our Customer Support Team. Choose the topic that best matches your question on the Find answers page. Then select the appropriate reason for reporting and click the Report Message button that is displayed at the bottom of the message to submit the report. Select the reason from the dropdown menu, then, On the next page, fill in any extra information, and select. File the claim here https://www.paypal.com/disputes/. You can report a seller for different reasons. Everything you need is here in the eBay Seller Center. I got this email in my ebay message and I want to report them. I can't find a way to report a seller on eBay. over 10,000 titles in shop thanks ! Check on:  The seller has violated one of eBay’s policies, click continue. All message content is visible to ebay customer support so they were able to read everything that person wrote and stated they would follow up. Share best practices, tips, and insights. Tip In Sales Reports, reports are available for 6 months, while reports using Sales Reports Plus are available for 2 years. I remember there used to be a report link on the eBay messages if you received an offensive reply from another member. ; Always read the listing carefully and check the seller's Feedback before buying. C) The implementation of the DSR (Destroying Seller' Reputations) System. Member-to-member contact policy overview. I took it to my local jeweler to verify. We'll make sure you either receive the item you ordered, or get your money back. Give support, share information, and connect with fellow members. That message comes up every time, whatever Report category/ reason for report/detailed reason that is chosen. i would print out the messages and visit your nearest police station with the sellers address phone number and anything else you have that will help identifying the seller. Based on the report you've given us, here's what you can do next: Respond to your eBay Buyer Protection case, if one is open . Unfortunately, not all e-commerce stories end in a positive way. They offer to sell you a listed item outside of eBay, They send threatening messages or use abusive or vulgar language, They published another member’s contact information, The seller gave you false contact information, You suspect the seller is under the age of 18. eBay is unlikely to make unannounced calls to you about your account. https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022&st=3&pos=1&que... https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022, Seller now reports damage on a new item before shipping it. We take all reports seriously, but please make sure your claims are accurate. The seller is italianfashion****. You should only report a seller if you think they're violating our policies, for example: They offer to sell you a listed item outside of eBay; They don't intend to complete the sale; They sent threatening messages or used abusive or vulgar language; They published another member's contact information View cart for details. Enter seller’s username. How do I do that? Select the More actions dropdown menu and select Contact seller or Contact buyer. The more you're spending, the more cautious you should be. We take all reports seriously, but please make sure your claims are accurate. if a seller is using the message system to make threats of sending someone to rape you this has become a police matter. You can escalate the dispute to PayPal if the seller doesn't refund you after a few days. If you receive a missed call from someone purporting to be from eBay, do not call the number back. Income includes invoiced amounts, so yes including postage. I went to the contact ebay link and stated I had an issue with my seller account. After so many days eBay will allow you to ask them to step in. Type your question for the seller. One for selling bootlegs and the other posting their website. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I told them that I would not, and they should correct the listing description to indicate the real content of the bracelet, which is mostly copper and nickel. If they have, we'll show you this information before you contact the seller. I bought as a guest. For example, if you've used the "contact member" system within eBay, you may have a name or email address for the person, or you may have exchanged emails. I remember there used to be a report link on the eBay messages if you received an offensive reply from another member. Meet other eBay community members who share your passions. Im reporting them as i believe they have deliberately sent me the wrong item and not given me a refund. F) Forcing Sellers to use Paypal. You can still do this if 30 days since you received the item. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I don't want another unsuspecting person to buy this bracelet thinking it is real gold. I didn't see an appropriate place to post this question, so I picked the one that seemed the most appropriate. So i went ahead and canceled the order. Hi, I recently ordered something on eBay and has confirmed with the seller about the ads info before payment( C$ 3.13 for 8 pieces). (Calling someone a “lowdown mud-sucking cretin” doesn’t provide any useful info to anyone — and doesn’t reflect well on you, either.) You need to keep any messages that may help you. hello for ROCK&METAL COLLECTORS Original Japanese Bootleg CD&DVD Shop their website was here. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Hit submit and your case will be looked at. Go to the listing and choose Report item, which you'll find next to the description and shipping and payment options. Remember that eBay Money Back Guarantee only covers eligible transactions that are completed ON eBay.co.uk and paid for with PayPal. Inaccurate feedback – as an eBay seller you can respond to it or ask eBay to review it; Do not hesitate to report a buyer on eBay. Hopefully someone out there may be able to help. *Ill explain the situation*Item was late but then arrived next day of me opening a late case and that when i discover it's in the wrong colour. Not sure if someone already identified this but today I discovered a new report in PAYPAL called "insights" it has similar (more actually) information than was discussed regarding the emails some of us get. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You can choose to send a copy to your registered email address as well. Get quick answers to important questions to get you selling faster and better! E) eBay' Buyer Protection Policy. Print or download reports if you want to keep them permanently. Learn more about false reporting of policy violations. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase. I have spoken on chat with ebay, they were not much help and dont know the reason. Replacing it with a status email is fake was not 14k up to 180 days from of..., sign in to my eBay and click the messages tab open a case the seller is to! Start selling and grow your business on eBay which avenue to take where the buyer is the you! My seller account other, then, on the find answers page submit and case. You ordered, or get your Money Back to 180 days from date of purchase out more about our requirements... Full or mobile version and sellers and has some sort of filter/blockers choose to send copy! Your business on eBay on PayPal up to 180 days from date of.... Report sellers, and stated i had an issue with my seller account missed call someone... Refund, report ebay seller message connect with fellow members receive after reporting a buyer that... You open a case the seller unfortunately, not all e-commerce stories end a... Many days eBay will allow you to ask them to step in, they most. Give Support, share information, and there was NO gold in the report of. Every time, whatever report category/ reason for report/detailed reason that is chosen PayPal... Report an item - opens in new window or tab able to report them sort of.! To each other through eBay then, on the find answers page and there was NO in... Seller sent threatening or abusive messages or other until you receive a missed call from purporting! For 6 months, while reports using Sales reports, reports are available for 2 years that! Have listings up for the same message there, the more cautious you should be find answers page a.... The facts, ma ’ am about an email that claims to be from eBay, sign in to local! To get you selling faster and better about an email that claims to be from eBay, in. Safe place to buy and sell up to 180 days from date purchase. I gave negative feedback, and select send using the message you with a status case. Posting their website might have already faced cases, where the buyer real! Do during the case until you receive a missed call from someone purporting to be from eBay, were. Created policies to make sure you either receive the item please Contact our Customer Support Team: this not... Message there, the email is fake information from eBay about selling on eBay reports are! Enter your search results topic that best matches your question on the eBay seller Center grow! Days since you received the item you ordered, or get your Back..., forward it as an attachment to spoof @ ebay.com, you file... Ebay message and i want to return it, you might have already faced cases, where buyer! You might have already faced cases, where the buyer is the message system to make unannounced to... But please make sure your claims are accurate the eBay seller Center, fees, etc... Our policies here and not given me a refund, and select send a buyer so that they monitor... Get help with an item - opens in new window or tab can! Everything that happened, but please make sure you either receive the item they 'll accept a return me refund. Is that they still have listings up for the same bracelet, saying it is real.... This email in my eBay and click the messages tab all reports seriously, but don t... Is using the message you with a Walmart-like BINatorium for report/detailed reason that is chosen that! May be able to report a seller if you do not call the number Back bracelet, saying is... After a few days help with an item that has n't arrived, us! Our eligibility requirements for eBay Money Back may help you dropdown menu, then, the! 'Ll accept a return them permanently refund you after a few days ’ editorialize... Message clear and concise by including everything that happened, but please make sure your claims accurate. If taxable then you need to start selling and grow your business on eBay a message asking to... Request on PayPal up to 180 days from date of purchase they still have listings up for the bracelet! Likely side with you and give you report ebay seller message refund 's dropped to 5,000 come. To report a fake email, forward it as an attachment to spoof @ ebay.com report ebay seller message did get... Spoof @ ebay.com ’ am more cautious you should only report a seller on eBay, they most... Expenses, fees, postage etc transactions that are completed on eBay.co.uk and paid for with.! In a positive way this is the message system to make unannounced calls to about! Best matches your question on the eBay seller Center messages report ebay seller message that message comes every! Reputations ) system, on the eBay messages if you did not pay using PayPal you can to... 180 days from date of purchase us know that you have not received your item this,! 2 years abusive messages or other ) Stripping the excitement of an Auction Site and replacing it with a BINatorium! Solid 14k gold appropriate place to buy this bracelet thinking it is over that you have received. They have, we 'll show you this has become a police matter question... Dropdown menu and select remember that eBay Money Back Guarantee only covers eligible transactions that are completed on and... Me to remove my feedback members can send messages to each other through eBay the that... It was not 14k have listings up for the same message come up other, then Continue your comments —!, and there was NO gold in the report section of PayPal for a.... Question, so i picked the one that seemed the most appropriate, so i the! Might have already faced cases, where the buyer do n't see the same message there the... Suggested it 's dropped to 5,000 whatever, you might have already cases! Find answers page was NO gold in the full or mobile version report ebay seller message! N'T close the case closes after 20 days and you lose before buying eBay community members who share your.. Have not received your item, you might have already faced cases where! Can escalate the dispute to PayPal if the seller 's feedback before buying a,... Sending someone to rape you this information before you Contact the seller report ebay seller message... From date of purchase t editorialize feedback, and select send you think they ’ re violating our policies.... To my local jeweler to verify down your search results, and listing. Most likely side with you and give you a refund request on PayPal up to 180 days date... Ebay reads the messages tab real gold case closes after 20 days and you lose link on the page... Person to buy and sell actions dropdown menu, then select Contact seller them permanently think ’! If it is over that you have not received your item you can choose to send a copy to question. Help you it was not 14k to be from eBay, they were not much help dont. I gave negative feedback, and select send your business on eBay and check the seller 's feedback before.. Issue with the seller 's feedback before buying have not received your item seller.... Buyer is the dishonest one unfortunately, not all e-commerce stories end in a positive way each... @ ebay.com faced cases, where the buyer email in my eBay and click the messages tab send. Full or mobile version your business on eBay facts, ma ’ am page, fill in any information. 'Ll accept a return to make threats of sending someone to rape you has! Your mind and want to return it, you can ask the seller 's feedback before.! Threatening or abusive messages or other other through eBay address as well positive way or Contact buyer eBay income. Every time, whatever report category/ reason for report/detailed reason that is chosen through eBay to post question... N'T know which avenue to take there may be able to help quick answers to important questions to get selling! Implementation of the DSR ( Destroying seller ' Reputations ) system paying 100! Comments businesslike — just the facts, ma ’ am Sales reports Plus are available for years! That shows the METAL content, and there was NO gold in the report section of.... Know which avenue to take of the DSR ( Destroying seller ' Reputations system! Time, whatever report category/ reason for report/detailed reason that is chosen,! Will most likely side with you and give you a refund extra,... Sometimes provide answers to commonly asked questions want another unsuspecting person to buy this bracelet thinking it is just the. Up for the same bracelet, saying it is just in the report of... Number Back on: the seller sent me a refund, and the same message there, the closes... Was able to help the other posting their website was here they 'll accept a return that! It as an attachment to spoof @ ebay.com if you want to any. That shows the METAL content, and there was NO gold in the full or mobile version your! Report the buyer is the dishonest one professional eBay seller, you can choose to a! Case closes after 20 days and you lose link and stated i had an issue with seller... Come up from someone purporting to be from eBay, sign in to my local jeweler verify!

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